FAQ

Yes! You are welcome to review our Therapists profiles to see if you feel inclined to a specific therapist. We will then help ensure you and your specific needs are matched to the right therapist, with their approach and background.
It is important to us to help you find the right fit, after learning more about why you’re seeking therapy.
Just take a few deep breaths. We know it can be uncomfortable. Yet therapy is meant to be a hopeful journey we take together. We recommend coming a few minutes early to chill in our waiting area and get yourself a drink from our tea/coffee station.
On the practical side, please try to fill out this Client Intake packet, as much as you are able. This packet includes some agreements and allows you to share on your own history. During the session, your therapist will review this with you, to answer any questions and begin getting to know you.

We have a cozy office located in a business complex near Lake Murray in La Mesa. There is a private parking lot with plenty of spots available for you.
Inside, we have a small waiting area with a stocked tea/coffee station for you to enjoy before your session.
Each therapist has their own private room, decorated with personal touches, couches, and chairs to ensure you feel comfortable and safe.
Yes! We offer virtual sessions through our secure and private HIPAA-compliant video platform. Through telehealth, our therapists are able to serve any resident in California. To learn more, please contact us or ask your therapist.

No! We offer all our services by appointment only and we do not have a receptionist. Please do not come to our office without a confirmed appointment.
If you are in need of immediate assistance, we encourage you to call or text # 988 for the National Suicide & Crisis Lifeline or dial # 866-903-3787 for the Mental Health Hotline.
Yes! With our sliding scale rates, we do our best to keep our services affordable. Yet we understand not everyone is able to pay within this, so we do offer scholarships to those that qualify, as our funding permits.
To see if you qualify, please fill this Scholarship Application and email it to us.

We respectfully request at least 24 hours notice of a reschedule or cancellation.
Your appointment time is very important to us. We reserve it especially for you and do understand changes sometimes are necessary.
No shows or cancellations within 24 hours, you will be charged in full for the session.
We take all major credit / debit cards and checks.

New Day is a 501(c)(3) charitable nonprofit organization dedicated to the public good by providing affordable counseling services to the community including those who are uninsured, underinsured or have restrictive income.
Income generated from service fees, fundraising and donations are used to cover organizational costs of providing services rather than to create profit itself as businesses aim to do.
All donations to New Day are tax deductible.
However, payments made for therapy sessions, events, and directly made in exchange for a service are not tax-deductible.

Yes! We offer opportunities to qualified applicants. Please contact us to learn more.

Partner with Us in Our Mission.